Customer Service Representative (German-speaking)

Job Description

Via is seeking a Customer Service Representative to support its expanding operations in Europe. This remote role, based in England, involves working with the Operations team to build and operate on-demand services. The representative will receive comprehensive training in operations, technology management, and on-demand mobility, becoming an integral part of a growing team within the mobility industry.Via is an equal opportunity employer that builds technology that changes the way the world moves. They are driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education.What this role involves:

• Providing telephone and email support to ensure smooth daily operations.
• Working scheduled shifts, with bonuses for night shifts, Sundays, and holidays.
• Ensuring drivers and passengers feel supported and addressing their questions and concerns.
• Caring for customer satisfaction and resolving issues.

Requirements:

• Fluent German (C2 or native) and English (C1 or C2).
• Good communication skills with the ability to adapt tone to different contexts.
• Enjoyment in providing advice and support over the phone.
• Ability to remain calm in stressful situations and develop creative solutions.
• Passion for enabling accessibility to mobility and reducing carbon footprint.
• Technology-savvy and comfortable with modern IT tools.

What Via offers:

• 100% remote work, based in England.
• State-of-the-art hardware.
• Opportunity to work for a mission-driven company.
• £14/hour base pay for a 40-hour work week, with potential for more based on shifts and hours.
• 28 days of vacation, including public holidays.