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Customer Service Representative (German-speaking)

Via is hiring German-speaking Customer Service Representative in Germany.
Via
Remote
Germany
USD 33,121
EUR 14 per hour
Job Description
Via, a company focused on transforming transportation through technology, is seeking a Customer Service Representative to join their team. This role is crucial for building and operating on-demand services within the European market. The Customer Service Representative will be responsible for ensuring smooth daily operations by providing telephone and email support to drivers and passengers. This position offers a comprehensive introduction to operations, technology management, and on-demand mobility, providing an opportunity to be part of an emerging team and experience the dynamics of the mobility industry first-hand.

What this role involves:
  • Ensuring the smooth daily operation of services by providing telephone and email support.
  • Working scheduled shifts, with shift bonuses for night shifts, Sundays, or pre-determined holidays.
  • Supporting drivers and passengers, addressing their questions and concerns.
  • Caring for customer satisfaction and resolving issues.

Requirements:
  • Fluent German (C2 or native) and English (C1 or C2).
  • Good communication skills with the ability to adapt tone in different contexts.
  • Enjoyment in providing advice and support over the phone.
  • Ability to remain calm in stressful situations and develop creative solutions in real time.
  • Passion for enabling accessibility to mobility and reducing the world's carbon footprint.
  • Technology-savvy and enjoy working with modern IT tools.

What this role offers:
  • 100% work from home, based in Germany.
  • State-of-the-art hardware.
  • Opportunity to work for a company with a strong mission.
  • 30 days of vacation per year.
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Via

Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.

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