Senior Conversational Designer

Job Description

Interface.ai, a leading AI provider for financial institutions, is seeking a Senior Conversational Designer to lead the strategy, design, and optimization of conversational experiences. The Senior Conversational Designer will be responsible for creating user-friendly and effective AI interactions for banking and credit union clients.This role involves:

• Leading the conversation design lifecycle, including user research, intent modeling, and prompt engineering.
• Designing omni-channel experiences across chat, voice, web, and mobile platforms.
• Managing the conversation CMS, configuring content, and coaching client teams.
• Translating design decisions into business outcomes and presenting to stakeholders.
• Leveraging analytics to identify optimization opportunities and implement improvements.
• Facilitating client workshops and user testing to validate hypotheses.
• Ensuring compliance with U.S. banking regulations and brand guidelines.
• Serving as a liaison between users, clients, and the product team.
• Mentoring junior designers and promoting conversational AI best practices.

Requirements include:

• 5+ years of experience designing conversational experiences in SaaS, FinTech, or regulated industries.
• Mastery of conversation design principles, UX writing, and information architecture.
• Hands-on expertise with NLU/NLP platforms and prompt engineering for LLMs.
• Ability to interpret intent-confusion matrices and BI dashboards.
• Proven success leading client-facing projects and running workshops.
• Strong understanding of banking and payments workflows and regulatory requirements.
• Excellent communication skills and attention to detail.

Interface.ai offers:

• Competitive compensation package
• Equity options
• Medical / Dental / Vision Insurance
• PTO & Holidays
• Life Insurance