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Senior Product Operations Analyst - Cards

Senior Product Operations Analyst role at Tide in India.
Careers at Tide
On-Site
India
Undisclosed salary
Job Description

Tide is seeking a Senior Product Operations Analyst to join their Savings & Investment Operations team. This role involves collaborating with various teams across the company, including Product, Tech, Member Support, Financial Crime, and Finance, as well as external partners and Tide members. The Senior Product Operations Analyst will play a crucial role in supporting product owners, engaging with external partners, acting as the voice of the customer, and providing support to operations worldwide.

The ideal candidate will have experience in consulting, operations, finance, or technology, with a strong understanding of the payments landscape in India. They should be organized, experienced with Jira and Confluence, and possess excellent communication skills.

Responsibilities include:

  • Supporting Product Owners to manage cross functional technical projects
  • Engaging with external partners to agree on SLAs and performance
  • Interacting with VP/SVP level and presenting research to internal and external audiences
  • Acting as the voice of the customer and providing Level 3 support to member support.
  • Providing support to the rest of Operations worldwide.
  • Guiding the operations community towards constant improvement

Requirements:

  • At least 3 years of work experience in finance, consulting, technology or operations
  • Work experience in the Payments landscape and knowledge of the financial market in India
  • Knowledge around payments settlements and various regulatory guidelines involved in transactional flow
  • Experience with Jira and Confluence, and familiarity with customer ticketing systems
  • Basic understanding on how Card Manufacturing partners and Card Logistics providers
  • Excellent written and verbal communication skills in English

What Tide offers:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
  • Share Options
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Careers at Tide

Tide is a business management platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions, like invoicing and accounting. Serving over 1 million small businesses globally across the UK, India, and Germany, Tide employs over 2,000 people across multiple international offices. Committed to empowering small businesses, Tide focuses on rapid growth, market expansion, and innovation. The company fosters a diverse and inclusive environment, valuing different backgrounds and perspectives to build effective solutions for its members.

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