Spécialiste du soutien II (français-anglais)

Job Description

Lightspeed is seeking a Bilingual Support Specialist to provide technical assistance for its point-of-sale and e-commerce software. The successful candidate will work within a supportive team environment in Montreal, communicating with clients via phone, chat, and email.

Responsibilities include:

• Providing excellent technical support and customer service.
• Using troubleshooting techniques to identify and resolve customer issues.
• Documenting and tracking customer problems and resolutions.
• Following escalation procedures when necessary.
• Liaising with team leaders to improve customer experience.
• Handling various tasks and responsibilities as defined by management.

Requirements:

• Excellent written and verbal communication skills in English and French.
• Customer service experience (ideally over the phone).
• Ability to manage multiple incoming requests.
• Ability to adopt a customer-centric attitude.
• Proven experience managing multiple priorities in a fast-paced environment.
• Proven troubleshooting skills.
• Initiative and ability to work in a team.

Lightspeed offers:

• A work environment that encourages initiatives and leadership.
• Fun activities with colleagues.
• Opportunities for advancement to technical or management roles.
• Equity benefits.
• Unlimited paid time off policy.
• Immediate access to health care insurance.
• Paid parental leave and support for new parents.
• LinkedIn Learning license.
• One paid volunteer day per year.