Clash
of Jobs
Browse All Jobs
Job Description
Zenoti is seeking a Senior Manager of Workforce Planning to lead resource scheduling and long-term capacity planning for its global Customer & Technical Support organization. This role involves managing a team of 150+ professionals across multiple regions and time zones, supporting a complex SaaS platform. The Senior Manager will ensure the right people are in the right place at the right time, aligning with long-term business goals. They will collaborate with support leaders, product management, customer success, and business operations to align workforce strategy with dynamic drivers.
Role involves:
- Leading daily and weekly scheduling for global support teams.
- Managing intraday staffing adjustments.
- Forecasting short-, mid-, and long-term staffing needs.
- Designing scalable workforce models.
- Collaborating with Product, Engineering, and Customer Success teams.
- Building and maintaining models and dashboards to track support volume and staffing efficiency.
Requirements:
- 8+ years of experience in workforce planning or operations planning.
- Experience managing global teams and 24x7 support operations.
- Ability to translate business strategy into operational staffing plans.
- Strong analytical and modeling skills; proficiency in workforce management platforms.
- Excellent communication and collaboration skills.
- Bachelor’s degree in Business, Operations, Statistics, or a related field.
Zenoti offers:
- Opportunity to lead impactful projects and shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions.
- Regular social activities, and opportunities to give back through social work and community initiatives.
