Senior Product Support Specialist

Job Description

Zenoti is seeking a Senior Product Support Specialist to join their support team. In this role, the specialist will assist customers in effectively utilizing Zenoti to manage their businesses. The ideal candidate will possess a strong technology background and a passion for problem-solving.Zenoti is a leading cloud-based software solution for the beauty and wellness industry, empowering over 30,000 businesses across 50 countries. The company values innovation, collaboration, and growth, offering employees opportunities to make a significant impact.Responsibilities:

• Work with customers to resolve issues related to Zenoti usage.
• Take ownership of customer-reported problems and ensure their resolution.
• Consult with customers to optimize their business operations using Zenoti.
• Adhere to established team processes for issue resolution.
• Participate in the ticketing system to address client-reported issues.
• Provide feedback on product challenges to influence product direction.

Requirements:

• 4 to 8 years of experience supporting web-based enterprise applications.
• A strong desire to solve problems for customers.
• A technology-centric background.
• Previous advanced support experience with data-driven, web-based applications.
• Strong logical, analytical, and problem-solving skills.
• Excellent communication skills.
• Ability to work in night shifts.
• Ability to thrive in a fast-paced, ever-changing startup environment.

Benefits:

• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions.
• Regular social activities and opportunities for community involvement.