Sr. Engagement Manager

Job Description

Amplitude is seeking a Sr. Engagement Manager to join their Customer Success team in Bangalore, India. This role is crucial for driving adoption and long-term value realization for Amplitude’s enterprise customers during the implementation phase. The Engagement Manager will collaborate with a Solutions Architect and other team members to understand customer business requirements and ensure they quickly realize value from Amplitude.This role involves:

• Owning the implementation phase of the customer lifecycle.
• Working with a Solutions Architect to deliver results.
• Understanding customer business requirements.
• Planning, organizing, and managing project lifecycles.
• Managing issues/risks and driving on-time execution.
• Guiding customers in building solutions for their product intelligence strategy.
• Collaborating with Sales to scope project terms.
• Collaborating with Product, Marketing, and Customer Success teams to design new service offerings.

Requirements for this position include:

• At least 5 years of experience in consulting, customer success, project management, or professional services.
• At least 1.5 years of experience working with large enterprise customers.
• Experience managing multiple business units or customers simultaneously.
• Ability to navigate complex enterprises and build relationships.
• Ability to learn and explain technical products.
• Experience coordinating across different teams.
• Experience with digital platforms like Adobe, Marketo, SFDC, and BI toolsets is a plus.
• Integrity, professionalism, and a willingness to assist.

Amplitude offers:

• Opportunity to impact Amplitude and customer success.
• Innovative and creative solutions to customers.
• A growth-oriented environment.