Analista de Experiência do Usuário Pleno | UX (Remoto)

Job Description

Zenvia is seeking a UX Analyst to join its Professional Services team, focusing on delivering high-value implementations for clients. The ideal candidate will be passionate about analyzing, understanding, and building conversational experiences and interfaces to enhance the usability of Zenvia's products and services.This role involves:

• Constructing conversational flows based on client needs.
• Creating and tracking metrics with clients.
• Analyzing metrics to identify improvements and validate solutions.
• Ensuring language consistency across the user journey.
• Leading meetings and decision-making with clients.
• Applying and identifying new best practices for the dialogue design team.
• Mentoring junior professionals.
• Creating optimal user journeys and proto-personas.

Requirements include:

• Experience in UX Writing and/or UX Design.
• Knowledge of information architecture and conversational interfaces.
• Proficiency in writing for conversational design.
• Experience with conversational pattern creation and maintenance.
• Experience in creating low and high-fidelity flowcharts.
• Ability to organize business rules and client data.
• Knowledge of prototyping, metrics analysis, and solution identification.
• Strong grammar and spelling skills.

Zenvia offers:

• Remote work and flexible hours.
• Comprehensive benefits including healthcare, wellness, parental, and remote care programs.
• Career development opportunities, language programs, and internal mobility.
• Profit sharing and a collaborative work environment.

Zenvia values innovation and provides a dynamic environment where employees can create, innovate, and collaborate using cutting-edge technologies.