L1 Customer Support Agent

Job Description

GR8 Tech, a global product company in the iGaming industry, is seeking an L1 Customer Support Agent. The ideal candidate will be responsible for reproducing, analyzing, and evaluating requests, communicating issue resolutions, monitoring product status, and controlling SLA for incident resolution.

• Reproducing, analyzing, and evaluating requests.
• Creating and reviewing business incidents.
• Communicating issues with other departments.
• Monitoring product status.
• Controlling SLA for incident resolution.

Requirements:

• Minimum 1 year of experience in technical support.
• Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.) will be a plus.
• Strong experience with Jira, Confluence.
• Ability to work on several tasks in parallel and prioritize.
• Excellent communication skills.
• Experience with monitoring and alerting services.
• Upper-Intermediate English proficiency.
• Fluent in Ukrainian OR Russian.
• Ability to work in shifts (including night shifts).

GR8 Tech offers:

• Benefits Cafeteria (Sports compensation, Medical coverage, Psychological support, Home-office coverage).
• Remote work, Coworking compensation.
• Childcare budget.
• Maternity/Paternity leave.
• Additional 2 days for family events.
• Open feedback and transparent direct communications.
• Growth and development opportunities.
• Supportive friendly environment.