Product, System and Operations Trainer

Job Description

VGW, an interactive entertainment company, is seeking a Product, Systems and Operations Trainer for their Central Services team in Manila. The role involves driving operational excellence and empowering team members through comprehensive training programs. The Trainer will foster a culture of continuous learning and ensure employees are well-equipped to deliver efficient service.Responsibilities include:

• Designing and implementing structured training programs.
• Creating and maintaining operational manuals and job aids.
• Managing a comprehensive operational onboarding program.
• Facilitating training sessions on key operational tools and systems.
• Conducting training evaluations to identify skill gaps.
• Preparing reports on program effectiveness.
• Managing training schedules and logistics.

The ideal candidate will bring:

• Expertise in Customer Service and Responsible Social Gameplay operations.
• Strong communication, collaboration, and interpersonal skills.
• A passion for training and knowledge sharing.
• High energy and enthusiasm.

VGW offers:

• A flexible approach to work, with potential travel to Metro Manila.
• Opportunities for learning and career advancement.
• Competitive compensation, perks, and benefits.
• A diverse and inclusive work environment.