Technical Account Manager

Job Description

Coursera is seeking a Technical Account Manager to join their team in Canada. In this role, the Technical Account Manager will be responsible for equipping Coursera's partners to create transformative content for learners using the Coursera platform. The Technical Account Manager will act as the technical expert for partners, using project management, technical problem-solving, and account management skills.

The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements.

Responsibilities:

• Project manage and complete operational processes for learning programs.
• Build strong relationships with university and industry partner counterparts.
• Enable partners to be successful on the platform.
• Advocate internally for partner and learner success.
• Build and iterate on program operational workstreams.

Requirements:

• 3+ years of experience in a role driving customer success on a technical platform.
• 3+ years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams.
• Proven experience managing projects successfully with varied, complex stakeholders.

Coursera Offers:

• A commitment to enabling flexibility and workspace choices for employees.
• A globally diverse team.