Student Recruitment Advisor

Job Description

Coursera is seeking a Student Recruitment Advisor to join their Enrollment Team. In this remote role, the advisor will be the primary contact for prospective students interested in online degree programs hosted on the Coursera platform. The Student Recruitment Advisor will communicate with English-speaking prospective students in local and international markets via phone, email, chat and other tools to move them through the enrollment process on to enrollment.

The ideal candidate will maintain a high level of professionalism, implement the call road map and outreach strategy, and be passionate about helping students achieve their academic and professional aspirations. This role offers the opportunity to directly impact the growth of degree programs on Coursera and shape the future of higher education.

Responsibilities:

• Provide excellent consultative service to a high volume prospective student pool through phone, email, chat, and other tools throughout the full enrollment process
• Follow up with prospects and applicants by phone and written correspondence, ensuring they are moving through the process in a timely manner
• Use existing information and guidance from university partners to develop program playbooks, chat and calling scripts for individual degree programs
• Participate in experiments to develop scaled communication strategy and demonstrate impact of nurture efforts
• Maintain a high level of knowledge and understanding of current higher education trends, practices, and policies in the local market

Requirements:

• Excellent written and verbal communication skills; accuracy and attention to detail
• Ability to establish rapport and build relationships with potential students while providing guidance with the application process, addressing concerns, and assisting with enrollment decisions
• Expertise in utilizing creative problem-solving skills to overcome any obstacles while guiding potential students through the university recruitment process prior to university admission decisions
• Ability to work across multiple time zones

Coursera offers:

• A remote work environment
• Opportunity to work across multiple time zones