Technical Support Representative - Axon Fusus

Job Description

Axon is seeking a Technical Support Representative to provide first-class technical support to Axon Fusus customers. This role involves hardware and software-related support through various communication channels. The ideal candidate will be customer-focused and dedicated to meeting or exceeding performance and quality goals.Axon is a company with a mission to Protect Life, is committed to building diverse teams that reflect the communities it serves.What This Role Involves:

• Becoming an expert on the Axon Fusus solution.
• Working with Video Management Systems (VMS), IP Cameras, and Linux networking tools.
• Assisting with the geospatial setup of customer locations.
• Responding to and resolving inbound customer support requests.
• Troubleshooting customer support issues and following escalation policies.
• Documenting all work completed within the Axon Fusus CRM support tool.
• Participating in Axon Fusus sponsored training and certifications.

Requirements:

• 1 year of experience in information systems and networking.
• Analytical thinking and systematic problem-solving skills.
• Strong knowledge of enterprise network equipment.
• Experience with security camera systems, VMS, DVR, and NVR solutions is desired.
• Completion of or working toward a college degree in a technical discipline.
• Certifications such as Network+, Security+, Linux+ are a plus.
• Must pass a Criminal Justice Information Services (CJIS) background check.

What Axon Offers:

• Competitive hourly rate and 401k with employer match.
• Accrued paid time off.
• Paid parental leave.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.