Deployment Manager

Job Description

Axon is seeking a Deployment Manager to lead the implementation of its hardware and software solutions for law enforcement agencies. This role will serve as the primary customer contact, collaborating with internal teams to drive efficient deployments, manage timelines, and resolve challenges. The Deployment Manager will need strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders for successful solution deployment.What This Role Involves:

• Orchestrating multiple-product deployments of all Axon hardware or software products.
• Serving as the primary point of contact for customer technology users and decision-makers at Law Enforcement Agencies.
• Collaborating with internal deployment teams to ensure seamless implementations and organized timelines.
• Providing structure and clarity where there is ambiguity in customer needs and implementation process.
• Documenting customer issues, providing feedback to leaders and other key stakeholders.
• Maintaining internal project dashboards and communication.
• Identifying, managing, and escalating risks, and ensuring end-to-end success of the implementation.

Requirements:

• 1-2 years of project deployment and coordination experience preferred.
• 1-2 years working collaboratively in complex environments.
• Experience utilizing technical project management tracking tools.
• Thorough knowledge of Axon products preferred.
• Exceptional customer relationship management skills.
• Ability to manage multiple simultaneous projects under tight deadlines.
• Excellent written and verbal communication skills.
• Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Experience with Salesforce, Microsoft Office Applications, Slack, Smartsheet and QUIP is advantageous.
• Must pass a Criminal Justice Information Services (CJIS) background check.

What Axon Offers:

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Robust parental leave policy.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.