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Payroll Support Specialist

Payroll Support Specialist at 7shifts, remote role.
7shifts
Remote
Hybrid
On-Site
Canada
Undisclosed salary
Job Description
7shifts is seeking a Payroll Support Specialist to provide exceptional support to its customers. This remote role involves being the first point of contact for customers, addressing their concerns via chat, email, and phone. The ideal candidate will possess strong communication and problem-solving skills, with a passion for helping customers maximize the value of the 7shifts platform.

Responsibilities:
  • Act as the first point of contact for customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
  • Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
  • Collaborate closely with the Support team by actively participating in team meetings and discussions

Requirements:
  • 1-2 years of experience in a technical customer support role (or similar)
  • Strong written and verbal communication skills
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • A resourceful and resilient approach to problem-solving
  • The ability to learn quickly and stay up to date on new features and product releases
  • The ability to understand the customers’ perspective and address their needs with empathy and efficiency

What 7shifts Offers:
  • Opportunity for professional growth in a scaling company
  • A key role in solving problems for restaurant owners
  • A culture that values integrity, adaptability, and collaboration
  • Equity in a Series C, VC-backed SaaS company
  • Competitive health benefits and lifestyle spending accounts
  • Flexible work arrangements (remote, in-person, or hybrid)
  • Support for professional growth through coaching and feedback
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7shifts

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