Desktop Support Engineer

Job Description

Ping Identity is seeking a Desktop Support Engineer to support its employees in Denver and globally. The Desktop Support Engineer will report to the Manager, Desktop Support, and provide Tier 1 end-user support through various channels, including phone, in-person, and a ticketing system. This role involves solving problems and maintaining IT infrastructure in the Denver site.

• Prioritizing support tickets and identifying those requiring urgent attention.
• Performing problem analysis to recognize support call trends and areas for improvement.
• Contributing to the knowledge base by creating articles to document common issues and configurations.
• Managing software licenses, including assignment and tracking.
• Handling IT hardware assets, including issuance, tracking, and maintenance.
• Facilitating the onboarding and offboarding processes for employees.
• Performing various facilities-related tasks.
• Coordinating with vendors for warranty repairs of IT assets.

Requirements:

• 2-4 years of experience in an IT support role.
• Proficiency in supporting MacOS and Windows 10 systems.
• Experience providing hardware support for both Apple and Windows devices.
• Familiarity with Jamf Pro and Microsoft client support tools.
• Knowledge of Active Directory and Google G Suite administration.
• AS or BS in Information Technology, Computer Science, or equivalent experience.

Ping Identity offers:

• A flexible, collaborative work environment.
• Employee Resource Groups.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.
• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).