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Job Description
Behavox is seeking an Associate Technical Support Specialist to join their team in Montreal. Behavox is a company focused on organizing enterprise data into actionable information, offering AI/ML-based solutions for multinational companies. This role involves ticket and alert management, internal communication, and proactive troubleshooting, providing exposure to complex distributed systems.
What this role involves:
- Adhering to support processes and understanding customer issues.
- Troubleshooting basic technical issues.
- Completing service tickets within SLA timelines.
- Learning and adapting to new situations.
Requirements:
- A deep interest in Behavox's mission and technologies.
- 0-2 years of technical experience, preferably in application support within a SAAS organization.
- Working knowledge of Customer Relationship Management tools (e.g., Zendesk, Jira Service Management).
- Basic skills in time management, attention to detail, and clear communication.
- Problem-solving skills and curiosity.
What Behavox offers:
- A global mission with a passionate community.
- Huge impact and learning potential.
- Highly competitive compensation with a 100% bonus.
- Great health coverage for employee and family.
- Generous time-off policy and flexible work schedule.
