Associate Technical Support Specialist

Job Description

Behavox is seeking an Associate Technical Support Specialist to join their team in Toronto. This role offers the opportunity to work with a multiple-award-winning technology at the cutting edge of applied AI/ML and gain valuable exposure to troubleshooting complex distributed systems. The successful candidate will play a crucial role in ticket and alert management, internal communication, and proactive troubleshooting.Responsibilities:

• Adhere to clearly specified support processes and actively listen to understand customer problems/issues.
• Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems.
• Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards.
• Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team.
• Proactively focus on learning every day from both successes and mistakes to quickly adapt to new situations.

Requirements:

• A deep and genuine interest in Behavox.
• 0-2 years of technical experience, preferably in an application support role within a SAAS organization.
• Working knowledge of Customer Relationship Management tools (e.g., Zendesk, Jira Service Management).
• Demonstrable basic skills in time and priorities management, attention to detail, and clear communication.
• Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity.

Benefits:

• A truly global mission with a passionate community in locations all over the world.
• Huge impact and learning potential as our aspirations require bold innovation.
• Highly competitive compensation with 100% bonus pay already integrated.
• Benefits include great health coverage for employee and family.
• Generous time-off policy and flexible work schedule.