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Job Description
Behavox is seeking an Associate Technical Support Specialist to manage tickets and alerts, handle internal communication, and proactively troubleshoot issues. This role offers valuable exposure to complex distributed systems and the opportunity to work with major financial organizations. The position is based in Canada.
What this role involves:
- Adhering to support processes and actively listening to customer issues.
- Troubleshooting basic technical problems.
- Completing service tickets within SLA timelines.
- Learning and adapting to new situations.
Requirements:
- A deep interest in Behavox's mission and technologies.
- 0-2 years of technical experience, preferably in application support within a SaaS organization.
- Working knowledge of CRM tools (e.g., Zendesk, Jira Service Management).
- Basic skills in time management, attention to detail, and clear communication.
- Problem-solving skills and curiosity.
What Behavox offers:
- A global mission with a passionate community.
- Significant impact and learning potential.
- Competitive compensation with integrated bonus pay.
- Comprehensive health coverage for employees and their families.
- Generous time-off policy and flexible work schedule.
