Associate Technical Support Specialist

Job Description

Intercom is seeking an Associate Technical Support Specialist to join their team in Sydney, Australia. This hybrid role involves educating and supporting customers globally, ensuring they maximize the value of Intercom's products. The ideal candidate will excel at problem-solving and troubleshooting, empowering customers to achieve their objectives.Intercom values diversity and is committed to a policy of Equal Employment Opportunity.What this role involves:

• Communicating with customers efficiently.
• Owning customer issues from start to finish.
• Becoming an expert on Intercom's functionalities.
• Ensuring a positive customer experience.
• Collaborating with product teams to identify and resolve issues.

Requirements:

• Solid understanding of tech fundamentals and modern tools.
• Strong customer focus and communication skills.
• Strong problem-solving abilities.
• Ability to troubleshoot and learn quickly.
• Excitement for a dynamic support environment.
• Success working with KPIs.

What Intercom offers:

• Competitive salary and equity.
• Catered lunch every weekday and a fully stocked kitchen.
• Regular compensation reviews.
• Flexible paid time off.
• Healthcare stipend.