Clinical Operations Associate

Job Description

• Actioning audit findings and identifying trends in prescriber behaviors.
• Overseeing clinical incidents and complaints, including triage and escalation.
• Supporting pre-launch and launch activities from a clinical perspective.
• Creating and reviewing clinical materials.
• Conducting research and education initiatives.
• Contributing to product and engine improvements.
• Participating in New Product Development (NPD) processes.
• Leading incident triage and root cause analysis for serious clinical incidents.
• Assisting with safety and quality reporting.
• Serving as a clinical point of contact for practitioner queries.
• Coordinating clinical aspects of pharmacy relationships.
• Supporting the development of internal tools for automation.

• AHPRA-registered clinician with at least 2 years post-graduation experience.
• Strong clinical judgment and understanding of safe, high-quality care.
• Operational curiosity and a drive to improve systems.
• Detail-oriented with a rigorous approach to audits and processes.
• Proactive and reliable with the ability to work autonomously.
• Systems thinker who can connect people, processes, and data.
• Clear communicator with confidence in conveying information.
• Collaborative nature with strong cross-functional relationship-building skills.
• Flexible and adaptable with the ability to prioritize tasks.
• Patient- and outcome-obsessed.

• Professional development budget.
• Mentors and buddies for support.
• Regular performance and pay reviews.
• Equity in the company.
• Health & fitness allowances.
• Free weekly barista coffees.
• Funded social clubs.
• Quarterly rooftop parties.
• Generous parental leave.