Implementation Consultant II

Job Description

Lightspeed is seeking an Implementation Consultant II to ensure retailers successfully complete onboarding and maximize the use of Lightspeed's X-series retail product. This role involves training, guidance, and sharing best practices to enhance customer retention and overall experience.Responsibilities include:

• Providing comprehensive training and support to retailers with paid onboarding packages.
• Building inventory and customer databases by importing data.
• Achieving onboarding targets and meeting deadlines.
• Understanding retailer needs and setting up workflows for success.
• Staying updated with product and retail best practices.
• Identifying upgrade opportunities for payments and add-ons.
• Documenting feedback for product improvement.

Requirements:

• Previous experience in customer success or onboarding.
• Self-starter with process improvement skills.
• Intermediate Google Sheets or MS Excel skills.
• Excellent time management and organizational skills.
• Exceptional communication and presentation skills.
• Fluent in English; French is a strong asset.

Lightspeed offers:

• A flexible remote environment.
• Genuine career opportunities.
• Lightspeed RSU program.
• Unlimited paid time off policy.
• Flexible working policy.
• Health insurance and wellness benefits.