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Support Specialist, Hospitality (French & English speaking)

Lightspeed is hiring French & English speaking Support Specialist.
Lightspeed Commerce
On-Site
Belgium
USD 455
EUR 400
Job Description

Lightspeed is seeking a Support Specialist, Hospitality, fluent in French and English, to join their Support team. The successful candidate will be the first point of contact for customers, providing assistance with a wide range of requests, from general education to hardware/software investigation. They will work closely with global teams to investigate, troubleshoot, test, and resolve issues faced by hospitality customers.

What this role involves:

  • Working with a global, multi-language 24x7 team.
  • Interacting with Hospitality customers, partners and Lightspeed team members via phone, chat, and email.
  • Identifying the source of customer issues and providing solutions.
  • Documenting, tracking, and resolving interactions within customer support platforms.
  • Assisting with the identification, reproduction, and escalation of product issues.
  • Promoting improvements to products and services.
  • Operating within a roster/schedule to ensure high availability of assistance.

Requirements:

  • Previous customer service experience and/or technical support.
  • Strong attention to detail.
  • Excellent verbal and written communication skills in French and English.
  • Basic experience using common online, mobile, and desktop platforms (iOS, Android, OSX, Windows).

Lightspeed offers:

  • Unlimited Annual Leave with our PTO scheme
  • €400 annually towards Health and Wellbeing
  • Dental cover
  • Private healthcare
  • Optical cover
  • Equity for all Lightspeeders
Apply Manually

Lightspeed Commerce

Lightspeed Commerce is a one-stop commerce platform powering businesses worldwide. Founded in Montreal in 2005, Lightspeed provides cloud-based solutions that unify online and physical operations, multichannel sales, and global payments. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed's platform facilitates seamless expansion, financial solutions, and connection to supplier networks. Committed to innovation and exceptional customer experiences, Lightspeed simplifies and scales merchants' operations through its comprehensive commerce solutions. With teams across North America, Europe, and Asia Pacific, Lightspeed trades on the NYSE and TSX.

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