Senior Product Specialist (SaaS Implementation) (Bilingual French)

Job Description

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support customers in successfully adopting and optimising their software platform. In this role, the individual will serve as a product expert and trusted advisor, guiding businesses through every step of the implementation process, from technical setup to training, ensuring a seamless and impactful experience.

Role involves:

• Understanding client needs and designing tailored solutions using Zenoti.
• Leading product demos, training sessions, and solution reviews with a strong business impact.
• Configuring and optimizing the platform according to each client’s specific workflows.
• Anticipating risks and ensuring smooth project rollouts.
• Providing high-level technical support and troubleshooting customer issues efficiently.
• Working closely with internal teams to improve product features and integrations.
• Staying up to date with new Zenoti features and industry trends.
• Managing multiple projects simultaneously, ensuring compliance with SLAs and KPIs.

Requirements:

• Fluency in both French and English (written and spoken).
• 4 to 8 years of experience in enterprise software implementation and support.
• Strong technical knowledge in APIs, cloud solutions, and data migration.
• Proven experience deploying software at scale and working with enterprise clients.
• Excellent communication, presentation, and client training skills.
• Ability to manage multiple projects and work across distributed teams.
• Strong analytical thinking and problem-solving skills.

Zenoti offers:

• Opportunity to be part of a fast-growing, innovative company.
• Attractive salary and benefits.
• Career growth in an international environment.
• Collaboration with a diverse, dynamic, and passionate team.