Customer Experience Operations Intern

Job Description

DevRev is seeking a Data & Automation Intern to join its Customer Experience Operations team. This role is based in Buenos Aires, Argentina, and is ideal for someone with strong analytical skills and a proactive mindset.

The intern will contribute to optimizing internal processes, automating repetitive tasks, and building visibility through dashboards and metrics. They will work with internal and customer-facing data to improve team performance and enhance user experience.

Responsibilities include:

• Creating and maintaining internal dashboards.
• Assisting with workflow automation using DevRev’s native capabilities.
• Consolidating and cleaning internal data.
• Collaborating with cross-functional teams to identify process inefficiencies.
• Supporting initiatives to enhance the customer journey.
• Monitoring key metrics and flagging early indicators of risk or opportunity.
• Participating in internal reviews.

Requirements:

• Pursuing a degree in engineering, data science, or a related field.
• Basic proficiency in SQL and working with datasets.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly in English (both written and verbal).
• Attention to detail and commitment to data accuracy.
• Comfortable using spreadsheets and dashboard tools.
• Eagerness to learn and grow in a fast-paced startup environment.
• A collaborative team player who takes initiative and ownership.