Customer Support Specialist

Job Description

HealthJoy is seeking a Customer Support Specialist to join their Member Services Team. This is a fully remote role based in Ukraine. The Customer Support Specialist, also known as Healthcare Concierge, will process member requests, deliver quality information about benefits, and assist members in utilizing them effectively. They will interact with members via phone and chat, schedule appointments, and search for suitable healthcare facilities. The role requires partnering with the leadership team and providing excellent care to HealthJoy’s American customer base.

Role Involves:

• Processing member requests (tickets)
• Informing members about their benefits
• Assisting members via telephone and chat
• Scheduling appointments
• Searching for healthcare facilities
• Partnering with the leadership team

Requirements:

• Experience in Customer Support/Service (a plus)
• Proficiency in English (Upper-Intermediate+ level)
• Strong critical thinking skills
• Adaptability to change
• Exceptional communication skills
• High level of Empathy
• Good computer literacy skills
• Ability to work individually and as part of a team
• Solid level of Accountability

HealthJoy Offers:

• Competitive compensation with growth opportunities
• Health insurance coverage
• English classes with a native speaker
• Corporate L&D platform
• Mental health support program
• Company events
• Gym corporate discounts
• Remote work with provided equipment