Client Engagement Manager

Job Description

YouGov is seeking a Client Engagement Manager in Paris to cultivate impactful client relationships. The role involves ensuring clients leverage market intelligence for data-driven decisions, acting as a strategic partner, and driving YouGov's growth in the region. The Client Engagement Manager will manage a client portfolio, serve as the main point of contact, forecast key metrics, and ensure timely delivery of solutions. They will also liaise with internal teams, identify new opportunities, and handle client feedback.

• Develop and manage a client portfolio to drive growth.
• Serve as the lead point of contact for all client account management matters.
• Forecast and track key metrics such as quarterly sales results.
• Understand client goals and ensure the timely, high-quality delivery of solutions.
• Liaise with internal teams to continuously enhance the customer experience.
• Proactively identify new opportunities to expand relationships and increase account value.
• Handle client feedback, requests, and escalations with diplomacy and urgency.

• Client-first mentality.
• Fluency in French and English.
• Insight-oriented.
• Relationship-focused.
• Results-driven.
• Collaborative mindset.
• Problem-solver.

YouGov offers the opportunity to play a key role in strengthening client relationships, delivering business impact, and shaping the future of market intelligence. YouGov provides best-in-class benefits to support their physical, financial, and emotional wellbeing.