Immigration Case Manager - Dubai

Job Description

Envoy Global is seeking a Global Case Manager to join their Sesam Immigration Services team in Dubai. This role involves managing and coordinating the processing of immigration applications, communicating with foreign nationals and clients' HR teams, and adhering to agreed protocols and service level agreements.

Responsibilities include:

• Communicating with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
• Adhering to clients’ agreed protocols and Service Level Agreements (SLA)
• Adhering to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Preparing/drafting applications
• Collaborating and working closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• Ensuring assessments are completed in accordance with SOP
• Signing off on cases closed by Global Administrator or Global Admin Team including expiry tracking in accordance with SOP
• Attending and participating in client calls as needed
• Communicating with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Ensuring accurate billing of client matters in keeping with company policy and protocols

Requirements:

• Two to four years of immigration experience preferred
• Ability to interact and communicate clearly and effectively
• Ability to work independently and take ownership of relevant tasks
• Ability to work under pressure and tight deadlines
• Excellent time management and organizational skills
• Attention to detail
• Capacity to prioritize, manage, and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English and Arabic
• Bachelor’s Degree or above (preferred)

Envoy Global offers:

• A dynamic and growing team environment
• Opportunity to learn and excel in immigration law