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Renewals Specialist

Renewals Specialist at Fortra, focusing on customer retention.
Fortra
On-Site
Mexico
Undisclosed salary
Job Description
Fortra is seeking a Renewals Specialist to join its Customer Operations team. This role is crucial for ensuring customer retention through a customer-focused billing strategy and strong product knowledge. The Renewals Specialist will manage the renewal process from start to finish, working closely with cross-functional teams to provide seamless customer support. Fortra offers competitive benefits, salaries, and opportunities for professional development.

Role Involves:
  • Managing the renewal process, including quoting and contract facilitation.
  • Ensuring all renewal activities adhere to approval guidelines.
  • Providing customers with renewal proposals 90 days prior to renewal date.
  • Communicating changes in ARR against planned renewal bookings.
  • Negotiating special pricing and validating at the point of order.
  • Maintaining accurate customer data in CRM systems.
  • Providing customer service via telephone and email.
  • Partnering with cross-functional teams for customer support.
  • Managing attrition for assigned customers.
  • Coordinating with departments to save renewals and resolve customer issues.
  • Maintaining accurate health/risk status for assigned customers.
  • Assisting Accounts Receivable on aging invoices.
  • Contacting customers to identify upsell opportunities.
  • Assisting with Export license requests.

Requirements:
  • Minimum two years customer service experience or equivalent.
  • Basic skills in Microsoft Office products.
  • Ability to calculate pricing, including margins and discounts.
  • Ability to manage and prioritize multiple tasks.
  • Detail-oriented, self-motivated, resourceful, and reliable.
  • Proficient verbal and written communication skills.
  • Professional disposition with a customer service focus.
  • Ability to work independently and within a team.
  • Creative problem-solver.
  • Basic negotiation skills.
  • Tolerance for ambiguity and complexity.
  • Basic knowledge of internal reporting tools.
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Fortra

Fortra is a software development company focused on creating and maintaining software products for both market sale and internal use. They operate within an Agile project development methodology and emphasize innovation, best practices, and continuous improvement. Fortra values collaboration, problem-solving, and initiative, fostering a culture of teamwork and individual contribution. The company designs, develops, tests, and debugs software systems and applications, incorporating new technologies and focusing on meeting user needs. They offer solutions related to database fundamentals like SQL and DB design, containers like Docker and Kubernetes, and cloud services.

All Jobs at Fortra (54)