Customer Success Manager 2 (Japanese)

Job Description

Wrike is seeking a Customer Success Manager (CSM) to manage a portfolio of mid-market customers in Japan. The CSM will be responsible for understanding customer business strategies and leading them to desired outcomes, ensuring customers take full advantage of the Wrike platform and receive maximum value.

Role involves:
• Building strong customer relationships and acting as a Wrike advocate.
• Creating and managing engagement and communication strategies.
• Identifying opportunities for Wrike within customer organizations.
• Establishing clear business goals and success metrics with customers.
• Providing guidance and addressing challenges on work management.
• Conducting Executive Business Reviews (EBRs).
• Monitoring book of business and working towards targets.

Requirements:
• 2+ years of experience in Customer Success Management or a customer-facing role.
• Experience working with Marketing, Professional Services, IT, and PMO teams.
• Ability to build and maintain strong relationships with clients, including executives.
• Knowledge and experience in project management, business process redesign, and change management.
• Excellent interpersonal skills and patience.
• Willingness to understand the technical details of the product.
• Ability to work effectively in both Japanese and English.

Wrike offers:
• Life Insurance
• Long Term Disability Insurance
• EAP
• Health Insurance
• Corporate Pension Plan
• Parental Leave
• Volunteer Days
• Workers Compensation
• Commuter Allowance

Wrike promotes a hybrid model for team members near office hubs, with 2–3 in-office days per week.