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Customer Success Manager with French or German

Customer Success Manager role at Wrike, EMEA region, remote.
Wrike Careers Page
Remote
Hybrid
Estonia
Undisclosed salary
Job Description
Wrike is seeking a Customer Success Manager to manage a portfolio of Mid Market customers in EMEA. The Customer Success Manager will build strong customer relationships and act as an advocate for Wrike throughout the customer journey. They will partner with customers to establish clear business goals, timelines, priorities, and metrics of success.

Role Involves:
  • Building strong customer relationships.
  • Partnering with customers to establish business goals.
  • Creating and managing engagement and communication strategies.
  • Serving as a Wrike subject matter expert.
  • Collaborating with multiple teams.
  • Monitoring book of business and working towards targets.
  • Maintaining and leveraging Customer Success Management platform.

Requirements:
  • Full fluency in English & French/German (verbal & written).
  • 2+ years experience in Customer Success Management.
  • Experience working with Marketing, Professional Services, IT, PMO teams.
  • Ability to build and maintain strong relationships.
  • Knowledge and experience in project management, business process redesign, and change management.
  • Great people skills.
  • Willingness to dive into technical details of a product.

Wrike offers:
  • 28 calendar days of paid vacation
  • Sick leave compensation
  • Life insurance plan
  • Health insurance plan
  • Fitness plan (800 EUR/year)
  • Parental leave
  • 2 volunteer days
  • Full-remote & On-demand access to Co-working space
  • Utility allowance (30 EUR/month, subject to taxation)
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Wrike Careers Page

Wrike is a collaborative work management platform designed for teams and organizations aiming to enhance productivity and streamline workflows. The company's technology brings all work into a centralized location, reducing complexity and enabling individuals to focus on purposeful tasks. Wrike fosters a culture of innovation, customer focus, and commitment, emphasizing ownership and continuous development. Operating in a fast-paced Agile environment, Wrike values quality, efficiency, and speed, supporting teams across different geographic locations.

All Jobs at Wrike Careers Page (63)