Social Technical Specialist

Job Description

DoubleVerify is seeking a Social Technical Specialist to join its Social Strategy & Operations team. In this role, the Social Technical Specialist will collaborate with Sales, Product, Account Management, and Fortune 500 companies to enhance DoubleVerify’s social product suite and deliver exceptional customer service and social solutions.

The Social Strategy & Operations team plays a crucial role in educating clients about the value of verification across social platforms, demonstrating how it can contextualize performance and influence their media strategies. DoubleVerify's current integrations include major platforms like Meta, YouTube, TikTok, X, Snapchat, Pinterest, Reddit, and LinkedIn.

Responsibilities:

• Provide technical support to customers and internal teams.
• Answer complex questions on function and usage of social products.
• Generate and maintain reporting on a recurring cadence.
• Manage the deployment of and troubleshooting for DV’s Social Pre-Bid solutions.
• Work alongside product and data teams to support the investigation and resolution of issues.
• Analyze and rework data sets to streamline troubleshooting efforts.
• Evaluate opportunities to introduce processes to mitigate future operational challenges.
• Maintain documentation to provide the organization with clarity on product offerings and advancements.
• Support the onboarding and ramp up process for all global hires.
• Curate and run regular training sessions to improve social expertise across DV.

Requirements:

• 2+ years of experience in advertising at an agency or partner platform.
• Strong understanding of the social media landscape.
• Exceptional command of Microsoft Office and Google Docs software suites.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and communication skills.
• Proven ability to work effectively with all organizational levels, both internally and externally.
• Extremely detail oriented and comfortable working independently.
• Proactive in identifying opportunities/potential issues and providing solutions.
• Strong communication and organizational skills, comfortable working with numerous remote global teams on a daily basis.
• Ability to handle multiple assignments and ad hoc projects.

The role offers:

• Opportunity to work with Fortune 500 companies.
• Chance to drive the evolution of DoubleVerify’s social product suite.
• Exposure to various social media platforms.