Head of Retail Salon, Hong Kong

Job Description

Sotheby's is seeking a Head of Retail Salon in Hong Kong. This role involves setting the regional Salon business strategy, achieving key performance indicators (KPIs), and creating an ultra-luxury environment. The Head of Retail Salon will lead Client Advisor teams to achieve sales targets and collaborate with regional corporate functions to deliver a cross-category experience.Role involves:

• Achieving sales targets and relevant KPIs.
• Identifying new business opportunities.
• Maximizing the potential of the cross-category products environment.
• Maintaining high levels of presentation and hospitality.
• Managing customer flow and ensuring exceptional retail experience.
• Overseeing operating procedures and policies.
• Managing inventory and documentation.
• Proposing and assisting in the execution of marketing activities.
• Implementing and updating visual merchandising.
• Coaching, training, and motivating the team.

Requirements:

• Bachelor’s Degree required.
• Minimum 7 years of sales experience in Luxury Retail and/or Store Management.
• Experience in managing direct reports within a Retail/Luxury/Hospitality environment.
• High standards of client services and luxury hospitality.
• Ability to motivate and lead a team.
• Knowledge of luxury products and industry trends.
• Strong attention to detail and multitasking abilities.
• Customer-oriented with strong collaborative spirit and communication skills.
• Fluent in Cantonese and English; proficiency in Mandarin a plus.

Role offers:

• Opportunity to work with a premier art and luxury company.
• Chance to lead and develop a team.
• Exposure to a global marketplace.