Enterprise Account Manager-Japan

Job Description

Pacvue is seeking an Enterprise Account Manager in Japan to cultivate strong relationships with potential clients. This role involves collaborating with internal departments to serve as the client's primary product consultant, addressing their concerns with the support of Customer Success, Account Management, Product, and Engineering teams. The ideal candidate will leverage their client management skills to achieve successful outcomes for clients across various industries and contribute to the development of internal processes.

Responsibilities include:

• Developing relationships and assisting sales team to close new business with assigned accounts.
• Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
• Being a subject matter expert on the Pacvue platform and retail media in general.
• Contributing to the creation of training or marketing assets.
• Participating in webinars as a subject matter expert as needed.
• Collaborating with the Pacvue Training and Education team to build out content for product onboarding and education in the Japan market.
• Identifying areas where process improvements can be made and execute an action plan to improve current processes.
• Educating users on latest SaaS platform features.
• Helping with pre-sales and post-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
• Addressing technical issues relating to software function and upgrades.
• Assisting in feature design with the R&D team.
• Creating product reports and recreate errors for documentation and communication with developers.
• Creating demand by uncovering business problems and matching them to our platform solution.

Requirements:

• 2+ years of digital/search advertising work experience and domain knowledge
• 1+ years experience in any of the following retail media platforms: Amazon, Rakuten, Criteo (experience with Amazon DSP and with Pacvue, or a similar technology, strongly preferred)
• Japanese fluency, English fluency a plus
• Customer success, consulting service or pre-sales experience and expertise
• Great interpersonal skills, team player and customer service focused attitude
• High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• Strong analytical skills are a must
• Moderate Excel skills are a must

Pacvue offers:

• Opportunity to work on the cutting edge of eCommerce advertising.
• A fun, energetic, and passionate team environment.
• Learning and growth opportunities with mentorship and industry best practices.
• Fast growth potential in the rapidly expanding eCommerce industry.