Customer Success Manager

Digibee is seeking a Customer Success Manager to drive the successful adoption and utilization of its Integration Platform as a Service (iPaaS) solutions. The Customer Success Manager will be a trusted advisor to Digibee's B2B customers, guiding them through their integration journey and ensuring they achieve maximum value from their investment.

This role is based on-site in São Paulo and requires a strong understanding of integration concepts, excellent communication skills, and a passion for helping customers succeed.

Responsibilities:

• Lead the onboarding process for new customers, providing training and support.
• Collaborate with customers to understand their integration needs and develop tailored implementation plans.
• Build and nurture strong relationships with key stakeholders within customer organizations.
• Proactively monitor customer usage of the platform and identify opportunities to optimize integrations.
• Identify and pursue opportunities to expand customer usage of Digibee's iPaaS through upselling and cross-selling.

Requirements:

• Proven experience in a customer-facing role, preferably within a SaaS or technology company.
• Strong understanding of integration concepts, APIs, and iPaaS solutions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with technical and business stakeholders.
• Experience using CRM software (e.g., Salesforce) and other customer success tools.

Benefits:

• Flexible working schedule
• Health care and Odonto Plan
• R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Gympass
• English course partnership
• Equity Program (RSUs)