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Job Description
AlphaSense, a leading market intelligence and search platform, is seeking an Entitlements Analyst to join their growing India team in Mumbai. This role involves managing the content authorization process, acting as a liaison between customers, the sales team, and strategic content partners. The ideal candidate will be passionate about providing excellent customer service and thrive in a fast-paced environment.
Role Involves:
- Processing content authorization requests.
- Collaborating with sales teams and broker partners.
- Resolving customer queries and concerns.
- Tracking request progress and communication in CRM.
- Improving customer satisfaction through timely and accurate service.
- Suggesting process and system enhancements.
- Assisting with special projects.
Requirements:
- Customer-focused with experience in customer support via email, chat, or phone.
- Exceptional organizational skills and attention to detail.
- Ability to provide comprehensive information and updates to sales teams.
- Strong analytical, critical thinking, and problem-solving abilities.
- Proficiency in Microsoft Office Suites (especially Excel).
- Team player with strong cross-group working relationships.
- Salesforce or any CRM tools experience is a plus.
What AlphaSense Offers:
- Opportunity to join a high-growth company.
- Enable an award-winning product.
AlphaSense India
AlphaSense India is part of a global organization providing AI-driven market intelligence and search solutions. The company empowers professionals to make informed decisions through access to a universe of public and private content, including research, filings, transcripts, and expert insights. AlphaSense India supports a diverse and expanding global footprint with offices in multiple countries, serving over 4,000 enterprise clients worldwide.
All Jobs at AlphaSense India (43)