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AI Solutions Architect

AI Solutions Architect for Workato, Palo Alto, CA. AI-powered solutions.
Workato
Remote
On-Site
United States
USD 150,000
Job Description

Workato is seeking an experienced AI Solutions Architect to join its AI Solution Services team. The ideal candidate will possess a strong background in engineering and web development. This role is responsible for delivering exceptional customer experiences and supporting customers on the AgentX Support product.

The AI Solutions Architect will be directly involved in helping customers integrate Workato, build flows, diagnose issues, and act as a liaison between customers and product teams.

Responsibilities include:

  • Designing and implementing AI-powered customer support automation solutions.
  • Developing intelligent ticket routing and classification systems.
  • Building conversational AI agents.
  • Creating analytics dashboards.
  • Monitoring and enhancing system performance.
  • Taking ownership of customer communications and issues.
  • Collaborating with the Support team.
  • Troubleshooting and debugging complex issues.
  • Creating and delivering custom product demonstrations.
  • Enhancing internal processes and promoting teamwide knowledge sharing.
  • Supporting the Product Manager in crafting technical and design specifications.

Requirements include:

  • B.Tech/B.E. or higher in Computer Science, AI, Machine Learning, or a related field.
  • 14+ years of relevant experience in AI-driven solutions.
  • Proven experience in AI engineering, with a focus on agent-based systems.
  • Strong knowledge of JavaScript, DOM manipulation, and browser developer tools.
  • Experience working with WebSockets.
  • Ability to develop custom web scraping solutions.
  • Solid understanding of anti-scraping techniques and experience with HTML parsing libraries.
  • 5–8 years of hands-on coding experience in Python and/or JavaScript.
  • Experience with customer support platforms.
  • Demonstrated success implementing conversational AI.
  • Strong understanding of intent classification and entity extraction techniques.
  • Experience with support ticket analytics and automated response systems.
  • Familiarity with omnichannel support integration.
  • Understanding of key customer support metrics.

Workato offers:

  • Flexible, trust-oriented culture.
  • Dynamic work environment.
  • Benefits.
  • Equity.
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Workato

Workato is an enterprise orchestration platform provider that empowers businesses to streamline operations by connecting data, processes, applications, and experiences. Utilizing an AI-powered platform, Workato enables teams to manage complex workflows in real-time, fostering efficiency and agility. Serving a global community of customers, Workato allows organizations of all sizes to unlock new value and thrive in dynamic environments. The company fosters a culture of innovation, flexibility, and trust, encouraging employees to take ownership and promoting a balance between productivity and well-being.

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