Commissions Support Specialist

Job Description

AppDirect is seeking a Commissions Support Specialist to join their team. In this role, the individual will be responsible for resolving advisor commission tickets through analysis and investigation, managing the queue of advisor commission tickets to ensure service levels are met, and leveraging various systems and sources to understand and resolve issues. The specialist will also interact with advisors via email or phone to explain the results of investigations and resolutions.What this role involves:

• Resolving Advisor commission tickets through analysis and investigation.
• Managing the queue of Advisor commission tickets.
• Leveraging various systems and sources to understand and resolve Advisor commission tickets.
• Interacting with Advisors via email or phone.
• Monitoring customer satisfaction and escalating issues.
• Performing other duties as assigned by management.

What the candidate should have:

• Bachelor's Degree in a related field.
• Minimum 3 years of financial analysis/sales compensation/commission experience.
• Experience in telecommunications sales support, billing, commissions processing or accounting a plus.
• Commission application experience.
• Financial or compensation analysis experience a plus.
• Auditing experience.
• Excellent organizational skills.
• Excellent oral and written communication skills.
• Ability to work accurately with great attention to detail in a high volume environment with minimal supervision.
• Ability to handle disgruntled customers.
• Ability to collaborate, and communicate effectively with other departments.
• Great problem solving and time management skills.
• Experience using relational data to generate reporting.
• Past experience in customer-facing/customer service roles helpful towards future success.
• Self-Starter that is motivated to troubleshoot problems, invent process improvement and exceed goals.
• Stamina to operate in a fast-pace environment.
• Efficient with Google G-suite, Microsoft Office and various business software applications.
• Advanced working knowledge of Microsoft Excel essential. (Vlookups, Macros, Pivot tables. advanced formulas etc.).

What the role offers:

• Opportunity to work in a fast-paced and growing industry.
• Chance to collaborate with other departments.
• Opportunity to improve processes and exceed goals.