Technical Customer Service Advisor - Italian Speaker (Bókun)

Job Description

Bókun, a Tripadvisor company, is seeking a Technical Customer Service Advisor - Italian Speaker to join their team in Oxford. This role involves troubleshooting technical issues, investigating complex cases, and delivering high-level resolutions to customers. The ideal candidate will possess strong technical and interpersonal skills to ensure customer satisfaction.

Role involves:

• Handling English & Italian communications (emails, calls, chats).
• Troubleshooting and identifying root causes of issues.
• Researching and resolving internal and external user-reported issues.
• Creating detailed bug tickets for the development team.
• Ensuring excellent troubleshooting documentation.
• Acting as an internal escalation route for Tier 1 support issues.
• Collaborating with technical teams on support escalations.
• Following best practice incident management processes.

Requirements:

• 1-3 years of experience in a technical customer service position (preferably B2B).
• Problem-solving skills with the ability to resolve issues creatively.
• Basic knowledge of CSS, HTML, and website CMS tools.
• Customer-oriented with a positive attitude.
• Fluent in written and spoken Italian and English.
• Ability to multitask in a fast-paced environment.
• Ability to work shift patterns, including some weekends.

What Bókun Offers:

• Competitive salary and performance-based quarterly bonus.
• Hybrid workflow with 2 days of office presence in Oxford.
• Comprehensive benefits package (well-being, health, dental).
• Generous vacation and paid time off policy.
• Opportunities for professional growth.
• Collaborative and supportive work environment.