Key Account Specialist

Job Description

• Engaging stores directly via phone and email to optimise store engagement, improve performance, and increase supply.
• Supporting stores to use Too Good To Go and our systems, providing training to new managers and staff.
• Engaging store managers and staff on fighting food waste.
• Ensuring stores are maximising their supply so no food is being wasted.
• Identifying feedback trends from conversations with stores and escalate to the Key Account Manager.
• Supporting Key Account Store Operations Manager / Key Account Manager with ad-hoc reports and presentations preparation.
• Supporting new key accounts by onboarding them through pre- and post-launch calls.
• Ensuring stores have a good experiences with our customers and take action to improve store quality.
• Administrative tasks, including mass updates, ensuring store information is up to date and accurate.

• Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
• Terrific talker (and listener) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation
• A team-player who is keen to learn, collaborate, and contribute
• An affinity working with data and the eagerness to learn
• An empathetic and patient approach
• Comfortable in handling repetitive tasks, knowing each task contributes to saving food from going to waste
• You speak fluent Polish and English.

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Combining true purpose with commercial challenges.
• Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues who care.
• Medical package.
• 5 additional, paid days of holiday.
• 4 weeks of additional parental leave.