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Job Description
Lantern is seeking an Operations Manager to enhance member services. This role is pivotal in driving operational excellence and ensuring a superior member experience. The Operations Manager will lead a team of service delivery supervisors and advocates, focusing on achieving high member satisfaction and meeting organizational goals. Lantern is a specialty care platform connecting people with the best care when they need it most.
The role involves:
- Overseeing daily service operations and ensuring adherence to policies.
- Monitoring KPIs and analyzing performance data to identify areas for improvement.
- Developing and implementing strategies to improve operational efficiency and service quality.
- Leading, mentoring, and developing a team of service delivery supervisors and advocates.
- Driving accountability via metrics management on critical KPIs.
- Fostering a team-centered culture and rewarding innovation.
Requirements:
- Three years of Customer Operations Management experience.
- Bachelor's Degree.
- Experience building and scaling Customer Service teams.
- Strong communication skills.
- Solutions-oriented leadership.
Lantern offers:
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
