Director Customer Success (East Region)

Innovaccer is seeking a Director of Customer Success to join their team. This role is crucial in ensuring customers achieve success using Innovaccer's platform and meet their business goals. The Director will serve as a trusted advisor to clients, managing a team to deliver solutions within deadlines and budget.

Responsibilities:

• Understand customer needs and provide solutions.
• Build client relationships and act as a trusted advisor.
• Manage project delivery, including charters, kickoffs, and requirement gathering.
• Manage the budget and ensure adherence to the schedule.
• Identify relevant datasets and integrate data into a stable pipeline.
• Present results and proposals to various audiences.

Requirements:

• Experience in technical account management, customer success, or client services in the technology and healthcare sector.
• Analytical mindset and experience with analytical or digital transformation projects.
• Computer Science or Engineering background.
• Experience in Value-Based Care, Population Health, Health System Operations, Payer, or Life Sciences markets.
• Executive presence and excellent communication skills.
• Experience in business requirement gathering and expectation management.
• Experience leading delivery/engineering teams.
• Experience working with offshore/India teams.
• Ability to travel 30%-40%.

Benefits:

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
• Parental Leave: Experience one of the industry's best parental leave policies.
• Rewards & Recognition: Unlock your potential and be rewarded generously.
• Insurance Benefits: Medical, dental, and vision benefits, along with company-sponsored disability and life insurance.