Growth Project Specialist – Upsell & Retention

Job Description

Wellhub is seeking a Growth Project Specialist for Upsell & Retention to join their Channel Partners team in São Paulo, Brazil. This role involves bridging Projects & Sales, turning operational signals into revenue-generating actions, and ensuring friction-free partner experiences. The Growth Project Specialist will propose and implement solutions based on data trends and take ownership of multiple projects and initiatives within the organization.Role responsibilities include:

• Coordinating cross-team plays to lift partner ACV and maintaining the upsell pipeline board.
• Co-designing tier-based onboarding journeys to cut time-to-first-value.
• Translating implementation SLA, SKU usage, internal support tickets, and partner NPS into a weighted health-score.
• Drafting win-win playbooks, training material, and enablement decks to support expansion.
• Collecting partner pain points, quantifying ROI of feature requests, and feeding backlog with clear business cases.

Requirements for this role include:

• Project management background with experience in revenue operations and/or customer success.
• Analytical mindset with excellent communication skills in both English and Portuguese.
• Advanced knowledge of google toolkit (sheets, slides, looker studio).
• Strong organizational and multitasking abilities.
• Willingness to learn and challenge yourself in a fast-paced environment.

Wellhub offers:

• Health, dental, and life insurance.
• Flexible work options (hybrid or remote).
• Home office stipend and monthly flexible work allowance.
• Flexible schedule.
• Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
• Paid time off, parental leave, and career growth opportunities.