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Embedded Customer Success Engineer, Public Sector

Embedded Customer Success Engineer for Public Sector in France.
Axon
Remote
Hybrid
On-Site
France
Undisclosed salary
Job Description
Axon is seeking an Embedded Customer Success Engineer, Public Sector, to build long-term, strategic partnerships with key customers. This role involves providing best practices and technical expertise to help stakeholders achieve their operational goals using Axon’s products. The Technical Account Manager will work closely with cross-functional teams, providing insight into customer needs and challenges to influence product roadmaps and projects. This is a hybrid role based in Paris, France, requiring travel within France and French overseas territories as needed. The role reports to the Director, EMEA Professional Services.

Role involves:
  • Mastering Axon technologies/products (Axon Evidence Local, body cameras, kiosks)
  • Leading business and technical presentations
  • Prioritizing and executing project tasks
  • Managing customer expectations
  • Providing up to tier-2 technical support
  • Developing knowledge base articles
  • Providing technical escalation support
  • Maintaining internal product test environments
  • Assisting 3rd party integrator in software maintenance
  • Developing relationships with key partners
  • Improving technical documentation
  • Communicating customer feedback

Requirements:
  • French citizenship and willingness to undergo a security check
  • 5+ years of experience in IT support or deployment
  • Experience working with Major City or Enterprise-level customers
  • Track record of managing customer relationships and technical projects
  • Understanding of ITIL and Change Management processes
  • Experience with software image creation and maintenance
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • Advanced understanding of IT/Networking concepts
  • Knowledge and experience in areas such as Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
  • Experience implementing and managing relational database solutions
  • Analytical, strategic, and creative problem-solving skills
  • Excellent interpersonal, written, and verbal communication skills
  • Detail-oriented with excellent organizational and time management skills
  • Ability to deal with change and excel in high-stress situations

Role offers:
  • Opportunity to work at Axon
  • Chance to impact product development and improvement
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