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Job Description
AlphaSense is seeking an Entitlement Analyst to join their growing India team in Mumbai. AlphaSense empowers professionals to make smarter decisions through AI-driven market intelligence. The company's platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. The Content Authorization team manages the end-to-end process of setting up customers with access to broker research and other specialized content. The Entitlement Analyst will liaise between customers, the sales team, and strategic content partners.
Role Involves:
- Processing Content Authorization requests.
- Collaborating with sales teams and broker partners.
- Resolving customer queries and concerns.
- Tracking the progress of requests.
- Improving customer satisfaction.
- Suggesting process and system enhancements.
- Assisting with special projects.
Requirements:
- Customer-focused with experience in customer support.
- Exceptional organizational skills and attention to detail.
- Ability to provide comprehensive information/updates.
- Ability to resolve customer complaints and queries.
- Ability to provide new employees with training sessions.
- Exceptional customer service skills.
- Ability to follow up with customers.
- Ability to maintain a healthy relationship with sales teams.
- Ability to execute, act tactically, and write effectively.
- Desire to learn and absorb information.
- Strong analytical, critical thinking, and problem-solving abilities.
- Team player with strong cross-group working relationships.
- Proficient in Microsoft Office Suites (especially Excel).
- Salesforce or any CRM tools experience is a plus.
