Payments & Sr Fraud Analyst

Job Description

Stake is seeking a Payments & Sr Fraud Analyst to maintain and improve payments and fraud processing systems. The individual will work cross-functionally to support processes that ensure good customer experience, keep accounts safe, and assist with maintaining relationships with payment providers and other teams. Role involves:

• Monitoring deposits and withdrawals and handling customer support escalations.
• Supporting Payments and Fraud analysts with checks to prevent fraud, abuse, and money laundering.
• Monitoring, troubleshooting, and escalating payment-related issues.
• Handling suspicious accounts and events in accordance with company procedures.
• Maintaining operational communication with third-party payment service providers.
• Monitoring payment trends to ensure a strong payment success rate.
• Liaising with other internal departments to ensure cross-functional support.
• Corresponding directly with clients on Payments, Fraud Prevention, and Compliance Issues.
• Assisting with special Payments, Fraud Prevention, and Support projects.
• Assessing and analyzing payment checkout conversion rates.
• Reviewing transactional costs and potential fraudulent behavior.
• Communicating with third-party providers and online payment gateways.
• Investigating and recommending new payment methods.
• Conducting market research to identify payment and fraud trends.
• Preparing detailed reports and dashboards.

Requirements:

• Between 3-5 years of experience in payments or fraud detection.
• Bachelor's in Finance, Business, IT, or a related field.
• Strong analytical skills with experience in evaluating payment conversion rates and costs.
• Familiarity with online payment aggregators, platforms, and gateway services.
• Ability to strategize and implement payments.
• Excellent attention to detail and accuracy.
• Proficient in using financial software and tools.
• Knowledge of financial regulations and compliance.
• Effective communication skills and ability to collaborate with cross-functional teams.
• Excellent verbal and written communication skills.
• Strong customer-facing focus.
• Familiarity with the regulatory landscape of online payments.
• Experience in the gambling or e-commerce industry.
• Proficient with Google Suite, Slack, and Jira.

Stake offers:

• Competitive salary and benefits package.
• Training and development budget.
• Team socials and ad-hoc get-togethers.