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Job Description
WPP is seeking a Senior IT Support Engineer to join their team in Singapore. This role is crucial for the effective and efficient everyday operations of WPP IT, providing reliable support for level 2 and 3 issues, and assisting with project work. The Senior IT Support Engineer will report to the IT Service Lead in Melbourne and collaborate with various IT teams.
Role Involves:
- Providing on-site/remote support to WPP agencies in Singapore.
- Ensuring IT deskside operations and standard technology services are delivered.
- Developing relationships with key internal stakeholders.
- Leading a customer-centered culture and empowering end users.
- Educating the business on IT service usage, policies, and security.
- Managing user onboarding and offboarding.
- Handling level 2 and 3 incident and problem management.
- Managing user and office relocations.
- Supervising hardware and software deployment.
- Maintaining Service Desk knowledge base and procedures.
- Managing IT asset inventory and lifecycle.
- Supporting global IT standards and local implementation.
Requirements:
- 5+ years in an IT help desk / desk side support role.
- Cross-platform experience in Windows and Mac.
- Can-do attitude and empathy.
- Excellent communication skills.
- Ability to work independently and manage time effectively.
What WPP offers:
- Passionate, inspired people.
- Scale and opportunity for impactful projects.
- Challenging and stimulating work.
WPP believes in fostering creativity, collaboration, and connection, and has adopted a hybrid approach with teams in the office around four days a week. WPP is an equal opportunity employer committed to a culture of respect and equal opportunities.
