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Job Description
WPP is seeking a Senior IT Support Engineer to join their team in Ho Chi Minh City. This role is crucial for the effective and efficient everyday operations of WPP IT, providing reliable support for level 2 and 3 issues and assisting with project work. The Senior IT Support Engineer will report to the IT Service Lead in Melbourne and collaborate with various IT teams.
Role involves:
- Providing on-site/remote support to WPP agencies in Ho Chi Minh City.
- Ensuring IT deskside operations and standard technology services are delivered.
- Developing relationships with key internal stakeholders.
- Leading a customer-centered culture and empowering end users.
- Educating the business on IT service usage, policies, procedures, security, and compliance.
- Managing user onboarding and offboarding.
- Handling level 2 and 3 incident and problem management.
- Managing user and office relocations.
- Supervising hardware and software deployment.
- Maintaining Service Desk knowledge base and IT asset management.
- Supporting IT changes and compliance activities.
Requirements:
- 5+ years in an IT help desk / desk side support role.
- Cross-platform experience in Windows and Mac.
- Can-do attitude and excellent communication skills.
- Ability to work independently and manage time effectively.
- Ability to maintain professional demeanor under stress.
What WPP offers:
- A culture in which people can do extraordinary work.
- The opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
- Unique work and the opportunity to join a group of creative problem solvers.
