CSシステム企画担当（AIプランナー/カスタマーサポート領域）

Job Description

PayPay, a fintech company with over 69 million users, is seeking a CS System Planner (AI Planner) to drive DX in customer support. The ideal candidate will be passionate about leveraging AI and other new technologies to enhance user experience and streamline operations. This role involves planning and implementing AI-driven solutions, collaborating with various stakeholders, and ensuring system stability.

About PayPay:

PayPay is composed of diverse members from approximately 50 countries and regions. They are committed to creating a future that exceeds their own imagination, constantly maintaining a Day1 mindset.

Role Involves:

• Planning and creating proposals for AI-driven solutions in customer support.
• Selecting and validating AI systems.
• Coordinating with stakeholders and driving project execution.
• Building and maintaining AI system operations and improving accuracy.
• Ensuring system stability and responding to incidents.

Requirements:

• Enthusiasm for new technologies.
• Experience in creating requirements definitions for system implementation in operations or CS.
• Experience in system operation and maintenance, including incident response.
• Strong communication skills to collaborate with stakeholders.

PayPay offers:

• Opportunity to work with cutting-edge AI technology.
• Involvement in all stages of system development, from planning to operation.
• Chance to build a new customer support platform using AI.
• Hybrid work style.